Kalyana Sundaram. S

Managed and mentored a team of 2 technical documentation specialists, overseeing project assignments and tracking for timely delivery.

Spearheaded the creation of comprehensive end-to-end software technical documents for Zuper customers, improving product usability and adoption.

Developed and published monthly release notes and feature-based quizzes, ensuring customers were informed of new functionalities.

Provided critical technical documentation support to the digital marketing team, enhancing external communication and brand consistency.

Authored video scripts for monthly feature releases, contributing to engaging multimedia content for product education.

Conducted software product training for all new joiners across USA and India, facilitating rapid onboarding and skill development.

Developed and maintained comprehensive software manuals, user guides, and online help for Ramco's ERP and Logistics products, ensuring adherence to organizational standards.

Utilized GIT for version control in the creation of user guides and online help, enhancing documentation efficiency and accuracy.

Circulated monthly release communication documents, ensuring timely updates and clear understanding of product changes across stakeholders.

Managed Rdocs and Confluence documentation sites, providing seamless customer access to release notes and updated FAQs.

Translated complex base product features into accessible documentation, effectively communicating technical information to target audiences.

Organized and hosted monthly corporate events as part of the 'Spark Team,' significantly contributing to employee engagement and internal communication.

Collaborated closely with customers to monitor and improve the quality of eCommerce products, including photobooks and photo gifts.

Conducted thorough quality control checks for photobook production issues, ensuring high standards for customer deliverables.

Wrote compelling product content for new eCommerce offerings, enhancing product descriptions and market appeal.

Efficiently troubleshot and resolved various product-related errors, improving customer satisfaction and product reliability.

Edited math content for organization, technical accuracy, and adherence to established style guidelines, ensuring high-quality educational materials.

Reviewed and performed quality assurance for math content, identifying student bugs across Grade 1 to Grade 8 mathematics.

Analyzed and applied internal style guides and word lists, maintaining consistency across multiple pieces of content at various development stages.

Validated math content for accuracy and consistency, significantly reducing errors in educational materials.

Identified and highlighted math errors for customer resolution, contributing to an improved user experience.

Resolved student-reported issues and bugs, enhancing the overall learning platform functionality.

Verified audio content accuracy by matching it against corresponding text in Excel, ensuring multimedia content integrity.

Determined and managed team schedules and workflows, optimizing project delivery for various publishing projects.

Developed and executed internal and external documentation review processes, ensuring accuracy and quality of published materials.

Reviewed and ensured the accuracy of the corporate style guide, maintaining consistency across all publications.

Maintained editorial schedules and followed up with copyeditors, ensuring timely completion of tasks and adherence to deadlines.

Allocated files to team members and enforced project deadlines, contributing to efficient project management.

Generated and communicated daily and weekly status reports to stakeholders, ensuring transparent project progress updates.

Actively participated in online meetings and calls with clients, discussing project development and status updates to foster strong relationships.